Ad Tech Partner Case Study: Fast & Reliable Managed Services
Challenge:
An emerging DSP wanted to white-label its managed services but lacked the internal bandwidth for rapid campaign setups, QA, and client support.
Solution:
- Rapid Campaign Launches
Deployed standardized onboarding playbooks to launch new client campaigns in under 24 hours. - Multi-Tier QA
Combined automated checks with manual audits to validate tags, creatives, and targeting parameters. - 24/7 Technical Support
Provided Tier-1 and Tier-2 support to resolve integration issues and client escalations.
Results:
| Metric | Before | After | Improvement |
|---|---|---|---|
| Time to Launch (avg) | 72 hours | 18 hours | –75% |
| SLA Compliance (uptime/support) | 92% | 99.50% | +7.5 Per |
| Client Satisfaction Score | 3.8/5 | 4.6/5 | 0.21 |
With our managed services, the DSP cut campaign launch times by 75% and achieved nearly perfect SLA compliance, boosting client satisfaction by over 20%