Nowadays businesses want to increase efficiency and productivity by decreasing the overall cost. So businesses started outsourcing their projects to people in other countries were building a team is less costly than in their home country
Usually, businesses make a direct contract with the company which provides the relevant services for their business like software development, customer support, Data Management, and Digital marketing operations.
Of all of these services, digital marketing operations services are the major ones because hiring digital ad operations associates in the home country is costly so businesses make a contract with the offshore company on a monthly/project basis.
Businesses adopted this strategy and were successful.
Reach out to us if you want to expand your Operations team.
Want to find out how to increase the productivity of an offshore team?
Hiring an offshore team has its pros and cons. Are you thinking about how to counter the challenges of managing a team far from you? Then here are some tips to keep them efficient and productive.
1. Communication
Communication is the major issue to manage an offshore team but if the business has the right tools it can achieve 100% productivity. So it will be tough to track the data if you’re communicating with your offshore team via email or chat systems if the team is more than 5 people.
Once the work increases and if there are a lot of people in place it will be better to use ticketing systems like Zendesk, and Jira. To transfer the knowledge and processes Atlassian confluence cloud works well
2. Process and Projects
Clearly define the project goals & SLA so the team can consider them while working and also explain to the team the types of processes your business follows which will help them stay on track.
3. Track the Data
Always track the data of how work has been done and how can you assign more work. Also helps in understanding the gaps which help us increase efficiency and productivity. Use multiple project tools so it can help keep everything in one place.
4. Meetings
At least connect with your offshore team weekly twice and discuss the updates and any process changes so everyone can be on the same page. Make sure to come up with clear Agenda so the offshore team can be on track
5. Hire an Operations Manager
If your offshore team has more than 4 people it is better to set up a team lead or operations manager so you don’t need to keep looking at all team’s workloads. Your manager will give you the reports on utilization.
6. Share your business goals with the team
If you share the business goals with the offshore team so everyone can work on the one business goal otherwise both teams will work differently which will hamper the business. Treat your offshore team the same as the internal team.
If you need help scaling your operations team please reach out to us we will help you with the right people with the proper skill set.
Would you like to expand your team?
We can help you expand your Operations team within 7 days time and start running within 14 days. Have more questions please contact us!!
