How to improve communication with your offshore team?

Nowadays every business wants to build an offshore team so they can help them 24×7 in all time zones and easy to scale the team if needed. Also, businesses can decrease their cost by 50% for each resource and improve productivity and efficiency.

But most businesses feel that it will be tough to manage offshore because of remote working but after the pandemic, everything changed now businesses want to hire an offshore team so they can offload their workload and concentrate on the strategies

Most businesses have a misconception that communication is a major huddle. To improve communication and efficiency businesses can leverage tools which will help them to build better communication with offshore team

If businesses can leverage the below tools they can improve and increase productivity and decrease error rate.

So far we have used multiple tools for our clients and these are the major ones that helped in our day-to-day life

1. Zen desk or Jira cloud

These both platforms are ticketing systems widely used in the world. We have used these tools in our day-to-day life with our clients and the results are amazing. 

Instead of sending the work by email, we can use the ticketing systems to send the work to the offshore team. With these tools, we can track the progress of the tasks and understand how much time people are spending on a certain task.

2. Slack / Google chat / Microsoft

Once we login everyday and open the inbox we see a bunch of emails and it will be tough to read each and everyone and reply to them all.

Always better to use messaging platforms for a quick message so the team can reply instantly and solve the issue. But to assign the work it is always better to use ticketing platforms because sometimes the team can lose the track of messages

3. Confluence Cloud

Confluence is the platform majorly used by product-based companies to collaborate with teams and track projects. Confluence is like a word document but has a lot of other features like collaborating with teams, storing the project information, assigning the different stages of the project to respective people

For businesses, it will be useful to add all their process-related data to the offshore team and can see who is accessing those documents. Which will help in securing the data.

4. Email

Finally emails, we can use emails when we need to share important information with the team. Which will help the team to go through it carefully so it can help the process.

If you need help scaling your operations team please reach out to us we will help you with the right people with the right skill set.